Shipping Policy
Shipping Policy
At
Scene Jackets, we are committed to offering an exceptional shopping experience, which includes
free worldwide shipping on all orders. Below are the details regarding our shipping process:
Processing Time
Each of our products is
made to order, ensuring that your jacket or cosplay is uniquely crafted just for you.
After you place your order, our skilled artisans begin crafting your piece, which typically takes
5-7 business days.
Once your item is ready for shipment, we will send you a shipping confirmation email, including tracking details.
Shipping Time
We provide
free shipping worldwide. Once your order ships, estimated delivery is
10-12 days to most destinations.
These times are estimates and may occasionally be affected by local delivery services.
Shipping Methods
All orders are shipped via trusted global carriers, including DHL, FedEx, and UPS services, depending on the destination country.
Duty & Tax Paid
We cover applicable customs duties and taxes, so you don’t have to pay them on delivery. Please note that customs treatment can vary by destination country, so in rare cases additional local requirements may apply; contact our support team if you have questions about your specific country.
Order Tracking
Once your order has shipped, we will provide a tracking number via email. You can track your package through the carrier’s website.
Shipping Address Changes
Need to update your shipping address? Please reach out to us at
support@scenejackets.com within 24 hours of placing your order. After the item has been shipped, we cannot modify the delivery address.
Lost or Stolen Packages
Scene Jackets is not liable for lost or stolen packages confirmed to have been delivered. If your package is marked as delivered but cannot be located, we recommend contacting the shipping carrier directly for assistance.
Contact Us
For any shipping-related inquiries, feel free to contact our customer support team at
support@scenejackets.com or visit our 24/7 Support Center.
At
Scene Jackets, we are committed to offering an exceptional shopping experience, which includes
free worldwide shipping on all orders. Below are the details regarding our shipping process:
Processing Time
- Each of our products is made to order, ensuring that your jacket or cosplay is uniquely crafted just for you.
- After you place your order, our skilled artisans begin crafting your piece, which typically takes 5-7 business days.
- Once your item is ready for shipment, we will send you a shipping confirmation email, including tracking details.
Shipping Time
We provide
free shipping worldwide, and delivery times will vary based on your location:
- USA & Canada: 3-5 business days
- Europe: 4-6 business days
- Australia & New Zealand: 5-7 business days
- Asia: 5-7 business days
- Rest of the World: 4-6 business days
These times are estimates and may be affected by local customs and delivery services.
Shipping Methods
All orders are shipped via trusted global carriers, including DHL, FedEx, and UPS services, depending on the destination country.
Customs and Duties
While we provide free shipping, international customers may still be responsible for any customs duties or taxes that may apply upon arrival. Please check with your local customs office for more information.
Order Tracking
Once your order has shipped, we will provide a tracking number via email. You can track your package through the carrier’s website.
Shipping Address Changes
Need to update your shipping address? Please reach out to us at
support@scenejackets.com within 24 hours of placing your order. After the item has been shipped, we cannot modify the delivery address.
Lost or Stolen Packages
Scene Jackets is not liable for lost or stolen packages confirmed to have been delivered. If your package is marked as delivered but cannot be located, we recommend contacting the shipping carrier directly for assistance.
Contact Us
For any shipping-related inquiries, feel free to contact our customer support team at
support@scenejackets.com or visit our
24/7 Support Center.
