Shipping Policy

At Scene Jackets, we are committed to offering an exceptional shopping experience, which includes free worldwide shipping on all orders. Below are the details regarding our shipping process:

Processing Time

• Each of our products is made to order, ensuring that your jacket or cosplay is uniquely crafted just for you.
• After you place your order, our skilled artisans begin crafting your piece, which typically takes 5-7 business days.
• Once your item is ready for shipment, we will send you a shipping confirmation email, including tracking details.

Shipping Time

We provide free shipping worldwide, and delivery times will vary based on your location:

• USA & Canada: 3-5 business days
• Europe: 4-6 business days
• Australia & New Zealand: 5-7 business days
• Asia: 5-7 business days
• Rest of the World: 4-6 business days

These times are estimates and may be affected by local customs and delivery services.

Shipping Methods

All orders are shipped via trusted global carriers, including DHL, FedEx, and UPS services, depending on the destination country.

Customs and Duties

While we provide free shipping, international customers may still be responsible for any customs duties or taxes that may apply upon arrival. Please check with your local customs office for more information.

Order Tracking

Once your order has shipped, we will provide a tracking number via email. You can track your package through the carrier’s website.

Shipping Address Changes

Need to update your shipping address? Please reach out to us at support@scenejackets.com within 24 hours of placing your order. After the item has been shipped, we cannot modify the delivery address.

Lost or Stolen Packages

Scene Jackets is not liable for lost or stolen packages confirmed to have been delivered. If your package is marked as delivered but cannot be located, we recommend contacting the shipping carrier directly for assistance.

Contact Us

For any shipping-related inquiries, feel free to contact our customer support team at support@scenejackets.com or visit our 24/7 Support Center.